DELIVERY
FREE UK DELIVERY ON ORDERS OVER £200. FREE RETURNS.
Once your order has been placed, you will receive an 'order confirmation' by email. And once your order has been dispatched, you will receive another email with 'Order Tracking', which will provide the status of the delivery.
PLEASE NOTE: During Black Friday, Bank Holidays and Sale periods, orders can take up to 3 additional working days to be dispatched from our warehouse.
ENGLAND, SCOTLAND & WALES (excludes Scottish Highlands and Islands)
| Delivery Service | Cost | Estimated Delivery Time |
|
Royal Mail Standard 8:00am - 6.00pm Monday - Friday |
£3.95 (Free on orders over £200) |
2 - 3 working days |
|
Royal Mail Express 8:00am - 6.00pm Monday - Friday |
£6.00 |
1 - 2 working days Please note this option is not available during Sale period (includes Black Friday) |
|
DPD Next Working Day 8:00am - 6.00pm Monday - Friday |
£8.00 (Free if the order is over £250) |
Order must be placed by 12pm (noon) for next working day delivery Please note this option is not available during Sale periods. |
Deliveries to the Scottish Highlands.
| Delivery Service | Cost | Estimated Delivery Time |
|
Standard 8:00am - 6.00pm Monday - Friday |
£4.95 |
3 - 5 working days |
Deliveries to Jersey, Guernsey, Isle of Man and Islands.
| Delivery Service | Cost | Estimated Delivery Time |
|
Standard 8:00am - 6.00pm Monday - Friday |
£9.95 |
3 - 5 working days |
Europe
As we don't deliver to all European countries, please see which countries we do deliver to: Germany, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Italy, Netherlands, Poland, Portugal, Spain, Sweden & Switzerland.
- Delivery charge starts from £9.95 depending on the chosen country and the weight of the order.
- The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket.
- European deliveries (outside the UK) will take up to 10 working days (excluding Bank Holidays).
Custom & Duty
From 1st January 2021, orders from the EU countries with an order value over €150 will be subject to import duty. Ghost Ltd pays all import taxes and duties on your behalf but we are aware that recently some of our customers have been contacted by our carrier partner and have been asked to pay charges for the parcel to be delivered. That is an error relating to Brexit transition process changes and we are working with our carrier partner to ensure they resolve it as quickly as possible. In the meantime, if you are contacted by our carrier partner and a duty payment is requested, then you will need to pay the charge to release the order for delivery. Please then contact at customerservices@ghost.co.uk with proof of your duty payment and we will ensure you are refunded. We apologise for this inconvenience and thank you for your continued support.
Rest of the World (Non-EU)
Please note we only deliver to the following Non-EU countries: Australia, Canada, Japan, New Zealand & Singapore.
Purchases to the United States can be made through the Ghost USA website. Delivery and Duty is free to the USA.
- Delivery charge starts from £19.95 depending on the chosen country and the weight of the order.
- The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket.
- Non-EU deliveries will take up to 14 working days (excluding Bank Holidays)
Custom & Duty
Any customs or import duties are charged once the order(s) reaches its destination country. These charges must be paid by the recipient of the order(s). We are unable to predict the charges and the recipient is liable for the payment of the import duties, customs & local sales tax. Contact your local customs office for more information on potential charges.
Price Paid
Prices are shown in UK Pound Sterling and are inclusive of VAT at 20%. Orders delivered within the European Union will be inclusive of VAT.
As stated above, please note that we are unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.